Privacy Policy

1. Introduction

CryptoPing ("we," "us," or "our") operates https://cryptoping.ai. This Privacy Policy explains how we collect, use, disclose, and safeguard your information. If you disagree with its terms, please discontinue use of the Service.

2. Information We Collect

2-1. Information You Provide Directly

• Account registration: name, email address, password (bcrypt hashed — we never store plaintext)
• Contact forms: name, email, message content
• Payment: subscription plan selection only (payment details processed by third-party processors; we do not store card data)
• Telegram integration: Telegram user ID (only if you connect your account for alerts)

2-2. Information Collected Automatically

• Log data: IP address, browser type, operating system, referring URL, pages visited, timestamps
• Device information: device type, screen resolution, language settings
• Cookies and similar tracking technologies (see Section 7)

2-3. Information from Third Parties

• Cryptocurrency market data from public exchange APIs (Binance, Upbit, Bithumb, etc.)
• Analytics data from Google Analytics (only with your explicit consent)

3. How We Use Your Information

• To provide, operate, and maintain our Service
• To send cryptocurrency alerts via email and/or Telegram as requested
• To process transactions and manage your subscription
• To send transactional emails (account confirmation, password reset, billing)
• To respond to your questions and support requests
• To analyze usage patterns and improve our Service
• To detect, prevent, and address technical issues and fraud
• To comply with legal obligations

🚫 We do NOT sell your personal information to third parties.

4. Sharing Your Information

We may share information only with these service providers who perform services on our behalf:

• Resend — email delivery service
• Telegram API — alert notification delivery
• Google Gemini API — AI content generation (no personal user data is shared)
• Cloudflare — CDN and DDoS protection (processes IP addresses)
• Oracle Cloud Infrastructure — server hosting

We may also disclose data when required by law, court order, or governmental authority, or in connection with a business transfer (users will be notified in advance).

5. Your Rights

5-1. GDPR Rights (EU / EEA / UK Residents)

• Access: Request a copy of personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Erasure ("Right to be Forgotten"): Request deletion of your personal data
• Restriction: Request restriction of processing in certain circumstances
• Portability: Receive your data in a structured, machine-readable format
• Object: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent at any time where processing is based on consent

5-2. CCPA Rights (California Residents)

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information held by us
• Right to opt-out of the sale of personal information
• We do not sell personal information. We do not discriminate against users who exercise CCPA rights.

To exercise any of these rights, contact: privacy@cryptoping.ai

6. Data Retention

• Account data: retained while your account is active; deleted within 30 days of a deletion request
• Transaction records: retained for 7 years (legal and tax obligations)
• Server log data: retained for 90 days
• Email communications: retained for 2 years

7. Cookies

We use cookies and similar technologies to operate our Service. You can control cookies through the consent banner displayed on our site.

• Essential Cookies: Required for the Service to function (login session, security tokens). Cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our site (Google Analytics). Require your explicit consent.
• Preference Cookies: Remember your settings (language preference, alert configurations). Require your consent.

Manage your cookie preferences at any time by clicking "Cookie Settings" in our site footer.

8. Security

We implement industry-standard security measures: TLS/HTTPS encryption for all data in transit, bcrypt password hashing, and regular security reviews. No internet transmission method is 100% secure, but we are committed to protecting your data.

9. Children

Our Service is not directed to individuals under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover such data has been collected, we delete it immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated via email or a prominent website notice. Continued use of the Service after changes constitutes acceptance of the updated policy.

11. Contact

For privacy-related inquiries:
📧 privacy@cryptoping.ai
💬 Contact Form